EMERGENCY DISPATCHER

MALVERN, PA 19355

Posted: 04/09/2019 Employment Type: Temp/Hire Industry: CLERICAL Job Number: 13981 Pay Rate: 16.00
Temp to Hire - $16/HR Shifts available, 7am-3pm, 8am-4pm, 9am-5pm or 3pm-11pm
Emergency Dispatcher needed to handle both system and emergency calls from headquarters location in Malvern, PA. This position requires employees to sit for long periods of time in an open work area.
Responsibilities include but are not limited to the following:
Provide excellent communication, while maintaining focus during crime situations and non-emergency situations.
Address non-emergency GPS device activations and installations
Research, and explain step by step technical troubleshooting solutions related GPS tracking products
Accurately document crime and non-emergency events and conversations
Successfully translate technical information / instructions into a simple language
Demonstrate conflict resolution, negotiation, and de-escalation skills
Detailed administrative tasks including data entry, filing, reporting
Handle customer service calls from customers and law enforcement
Bachelor's Degree in Criminal Justice or related field preferred
3 years of experience in a high volume call center
911 Dispatch experience preferred
Candidate must be able to maintain quality response while processing high volume, continuous activity
Professional interpersonal and communication skills
Possess or acquire high level of knowledge regarding all aspects of GPS tracking products and support
Exceptional reliability and punctuality
Self-motivated, detail oriented and able to work independently on most tasks

All candidates MUST be able to work weekends.

If qualified, please send your most updated resume to Connor at ckerns@monarchstaffing.com.
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