TECHNICAL SUPPORT SPECIALIST

MEDIA, PA 19063

Posted: 01/09/2019 Employment Type: Direct-Hire (Perm) Industry: INFORMATION TECHNOLOGY Job Number: 14187 Pay Rate: 20.00
Technical Support Specialist, $40-50k Direct Hire- Media, PA

The Technical Support Specialist will repsonsible to Receive, record, and reconcile customer/end user technical questions on use and implementation of computer products
- Answers incoming customer telephone calls in a courteous and professional manner.
- Assists customers/end users with questions on product installation, usage, and implementation.
- Responds to and investigates customer/end user inquiries, concerns, and issues via phone, fax, mail, and e-mail in a timely and courteous manner
- Answers customer inquiries and provides appropriate technical and/or product-related information
- Researches and resolves customer complaints
- Fulfills and completes any necessary certifications (including Retail Pro V8, Retail Pro V9)
QUALIFICATIONS for the Tehnical Support Specialist:
- Bachelors Degree and/or equivalent work experience
- Minimum of two years related experience or equivalent (Point of Sale, POS experience preferred)
- Excellent customer service skills
- Excellent verbal and written communication skills

Qualified and interested candidates please contact Nick npacitti@monarchstaffing.com
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