SERVICE MANAGER

PAOLI, PA 19301

Posted: 11/01/2019 Employment Type: Direct-Hire Industry: CLERICAL Job Number: 15056 Pay Rate: $0.00

Job Description

Direct Hire Service Manager position in Paoli, PA. Paying between $50K - $60K.
Responsible for the oversight and management of the National Account Service team
- Supervise, train, mentor, and coach Customer Service Coordinators as well as interview and screen potential applicants
- Be Management team representative who will prepare and present at company meetings on behalf of the Service Department
- Create, update, and maintain training manuals, documents, and departmental metrics
- Handle "outside of the box" service calls
- Work on multiple projects simultaneously while adhering to budget and timeline constraints
- Proactively collaborate with other department heads when Service issues arise and mitigate customer service issues

Job Requirements

- Bachelor's degree preferred
- 5 years of supervisory experience in a fast-paced customer service environment, or equivalent
- Must complete required company training

If qualified and interested, please send resume to Andy Stecker astecker@monarchstaffing.com
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