OUTBOUND CUSTOMER SERVICE REP

KING OF PRUSSIA, PA 19406

Posted: 10/15/2019 Employment Type: Temp/Hire Industry: CUSTOMER SERVICE Job Number: 13629 Pay Rate: $15.50
Temp to Hire $15.50/hr Outbound Customer Service Rep.

The Outbound CSR must be well organized and have the ability to perform multiple tasks including but not limited to: monitoring assigned caseload and answering and/or researching questions about cases.

- Provide excellent customer service skills to internal and external customers via phone, fax, and email.
- Work within strict timelines in accordance with the continued authorization process.
- Work closely with other Advocate Teams.
- A high school diploma or equivalent is required.
- Prior experience in health related field, knowledge or medical terminology and ICD-9/CPT coding is a plus.
- 2-3 years customer service experience.
- Detail oriented.
- Excellent communication skills.
- Knowledge of Microsoft Word and Excel.
- Computer skills in Windows environment.

Send resume to Katie at Kwise@monarchstaffing.com
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