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INBOUND CUSTOMER SERVICE PROFESSIONAL
KING OF PRUSSIA, PA 19406
Our client in King of Prussia is looking for a few good Inbound Customer Service Professionals to support the electronic case department. All cases are conducted electronically meaning by Email, Fax, Adjuster Portal, and EDI process.
- Receive inbound electronic referrals from insurance companies, provider centers, doctors, patients etc.
- Review case information to determine if new cases need to be opened or patient can be followed in existing case.
- Make outbound telephonic/electronic contacts with adjusters and Physical Therapy Centers to verify new case information/missing information and request other related paperwork.
- Make first attempt to obtain missing information from referral source.
- Validate new case data by reviewing, correcting, deleting, or re-entering data.
- Excellent verbal and written customer service skills.
-Strong data entry skills.
- Detail oriented and solid organizational skills.
- Solid MS Word, Excel and Outlook experience.
If qualified, send your resume to Katie at Kwise@monarchstaffing.com