CUSTOMER SERVICE SPECIALIST

BERWYN, PA 19312

Posted: 07/08/2019 Employment Type: Temp/Hire Industry: CUSTOMER SERVICE Job Number: 14622 Pay Rate: $18.00
Our client in the health care insurance industry is looking for a Customer Service Representative in their Berwyn office. Temporary-Hire, Full-Time, $18-$21 DOE.

Responsibilities include:
Answer incoming and place outgoing phone calls.
Transmit client enrollment changes via multiple carrier portals.
Assist with the billing, claims, and adds/changes/deletes for selected clients.
Provide troubleshooting support to clients and their employee groups regarding questions/issues on a daily basis.
Assist in establishing and maintaining effective working relationships with carriers to resolve client issues/problems.
Participate in the maintenance and upkeep of the CRM system.
Assist in the tracking of and reporting to agents on client contacts.
Perform other ad hoc duties as assigned.

If qualified and interested, please contact Arielle McNeil at amcneil@monarchstaffing.com.
High School diploma and/or GED equivalent.
Minimum of 1 - 2 years of relevant administrative/office experience.
Demonstrated PC proficiency in an MS Office environment.
Demonstrated customer service orientation.
Proven ability to effectively communicate verbally and in writing.
Team player.
Ability to multi-task.
Attention to detail important.
Prior experience in health care field preferred.

If interested, send all e-mails to amcneil@monarchstaffing.com
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