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CUSTOMER SERVICE CALL CENTER
MALVERN, PA 19355
Now hiring 10 plus Call Center representatives. $16 per hour as a contractor with excellent benefits as perm and OT available.
Fast paced call center operations in the Great Valley/ Malvern PA area is looking to add Emergency Dispatchers / Call Center Operators to their growing Tracking Support Center. The Tracking Support Center is a 24/7 365 day/year operation and the GPS Tracking Dispatchers will be supporting global law enforcement partners and customers.
Company perks once hired permanently:
- Paid training and double pay on holidays
- 401k & Benefits offered immediately: Medical, Dental and Vision
- Casual work environment
Essential Job Duties:
- Provide exceptional customer service, demonstrate conflict resolution, negotiation and deescalation skills while maintaining call focus during crime/non-crime situations.
- Read maps and provide clear direction.
- Research and explain step-by-step technical trouble-shooting solutions in a simplified manner.
- Listen and comprehend information shared by callers.
- Effectively communicate with customers and law enforcement while gathering and recording important information.
- Maintain logs and document all calls.
- 911/Security Dispatch and/or high-volume Customer Service experience required
- Proficiency in Microsoft Office Products
- Ability to compose grammatically correct, concise, and accurate documentation
- Strong character, sound judgment, a level head, and critical thinking
- Outstanding organizational skills and multi-tasking abilities within a high-energy, fast-paced environment
If you or someone you know is interested, please email your resume to firstname.lastname@example.org or
call Connor @ 610-640-4111