CUSTOMER CARE SPECIALIST

KING OF PRUSSIA, PA 19406

Posted: 08/28/2018 Employment Type: Temporary Industry: HUMAN RESOURCES Job Number: 13795 Pay Rate: 15.00
The Customer Care Specialist will be working 11: 30am-8PM Full Time Mon- Friday in King of Prussia.
As a Customer Care Specialist You will ...
Provide timely customer service follow up and coordinating case management and will be supporting clients' employees through inbound & outbound calls, composing & responding to email, and returning voicemail.
In addition, the Customer Care Specialist will provide support through projects for the Benefits Administration teams. Majority of the day (85%) is handling request regarding health and welfare concerns.
This Customer Care Specialist will gather, documents and update client information as needed.
This Customer Care Specialist must have excellent attention to detail and strong organizational skills. Candidates who are fluent in Spanish (formal Spanish preferred) are encouraged to apply.
Excellent data entry, communication skills, and solid computer literacy are a must.
Candidate must be an experienced customer service professional with 2+ years of customer service experience
Show empathy towards others as you will be dealing with benefit information with call center experience preferred.
Send resume to ckerns@monarchstaffing.com
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