ACCOUNT SPECIALIST- WAREHOUSE
ROYERSFORD, PA 19468
Our client in Royersford is seeking an customer-focused Account Specialist to join their growing team.
-The Account Specialist meets or exceeds commitments to customers through efficient management of sales orders, effective communication of information both internally and externally, and prompt, effective resolution of customer issues.
-The Account Specialist works closely with the Team to help achieve Key Results.
-Offer pricing to customers using appropriate basis, i.E. List price, competitive, developed as CRM quote, replacement cost, monitor POs for the correct price and terms, other.
-Manage customer orders from placement to packing through multiple channels, including phone, fax, EDI, VMI, E-Mail, and websites (on-line sales) to ensure 100% customer satisfaction.
-Share pertinent information with marketing and sales on customers and market conditions; utilize CRM system in accordance with established policies and procedures.
-Advise Sales/OPS teams of inventory overages/shortages or significant changes in customer order patterns
Bachelors Degree in Supply Chain/Logistics or related field
2 years inside sales / customer service experience or 1 year recent internship experience in Supply Chain
3+ years experience in customer service / Account Management, logistics, supply chain, inside sales or related functions
Third Party Logistics (3PL) experience is a plus
Warehousing/Fulfillment experience is a plus
Proven work or life experiences that demonstrate the ability to work well as a member of a team
Demonstrated computer acumen in MS Office, enterprise resource planning (ERP) system, and contact management software (CRM).
Bachelors Degree in business, logistics, supply chain, marketing, or technical discipline p
Strong written and verbal communication skills
Demonstrated organizational and planning skills
Customer Focus (internal and external)
Ability to multi-task effectively
Experience with working with Sales Department or Sales Teams (Inside & Outside Sales) and liaising with them on their customer's orders